Outsourced Customer Support (O.C.S) & Trouble Ticket Integration System

Harvey Hosting Solutions is proud to offer our customers the opportunity to enhance the services offerred to their customers with our Outsourced Customer Support and Trouble Ticket Integration services.

Trouble Ticket System Integration

Our Trouble Ticket System Integration service allows you to integrate our award winning trouble ticket system into your website for a very low monthly fee. These are just a few of the enhancements available for your site(s) and your customers:

• Fetch & Retrieve
  Teach your Trouble Ticket System old and new tricks. It allows you to provide the best solutions from your experts and have them ready in an instant for the newest members on your support team.
• Adaptive Anti-Spam Engine
  Actively combats spam and viruses, keeping your system clean. It also allows you to determine exactly what is spam.
• Web-based Support Portal
  Allow your customers to submit issues through their web browser and view them at any stage right through resolution.
• Service Level Agreements, Schedules & Due Date Management
  Set working hours and target response times for each department. Allow support contracts to prioritize support for specific companies.
• E-mail Templates
  Set standard responses and canned text for rapid responses to common questions. Reduce your time spent providing support and increase your time spent making more sales.
• Knowledgebase
  Document solutions to previously addressed issues. Make your Knowledgebase available to your customers to further reduce the number of questions sent to your help desk.
• Free Installations, upgrades and application support

Outsourced Customer Support Details

Let the customer support experts at Harvey Hosting Solutions take your customer support program to the next level. We will offer your clients the same level of fast and high quality support we offer to our clients.

We work in the background and your customers will never know that the support is not coming from within your company. Get back to the business of running your company and sign up for this great service today!

More details coming soon. Contact us with any questions